REFUND & CANCELLATION POLICY
Effective Date: July 16, 2026
Last Updated: July 16, 2026
This Refund and Cancellation Policy governs all Expression of Interest (EOI) transactions made through Search Zero
(searchzero.co.in), operated by SearchZero Innovations Private Limited, a Credvest Group company.
1.1 An Expression of Interest (EOI) is a non-binding indication of your intent to purchase a specific residential unit in a real estate project listed on Search Zero.
1.2 An EOI is not a legally binding agreement for sale. The formal booking and agreement for sale shall be executed separately between you and the Developer.
1.3 The EOI amount is collected to provisionally block your selected unit while further steps (site visit, documentation, agreement) are completed.
2.1 When you pay the EOI amount through Search Zero:
(a) The full EOI amount is collected from you via the Platform's payment gateway (Razorpay).
(b) A Platform Fee of Rs. 20,000 (exclusive of applicable GST) is retained by Search Zero for facilitating the digital EOI process.
(c) The balance (EOI amount minus Platform Fee) is transferred directly to the Developer's designated bank account.
(d) All payment gateway charges are borne by Search Zero. You are not charged any additional processing fee.
3.1 Search Zero offers a 90-day refund guarantee on all EOI transactions. If you wish to cancel your EOI for any reason within 90 days of payment, you are entitled to a refund.
3.2 The 90-day period begins from the date of successful EOI payment as confirmed by the payment gateway.
3.3 To request a cancellation within the 90-day window:
(a) Send an email to info@searchzero.co.in with your EOI reference number, registered name, and the unit details.
(b) You will receive an acknowledgement within 2 business days.
(c) The refund will be processed within 7-10 business days from the date of acknowledgement.
3.4 Refund amount: The refund shall be for the EOI amount minus the Platform Fee. The Platform Fee (Rs. 20,000 + GST) is nonrefundable as it covers the cost of facilitating the EOI process, unit blocking, and platform services already rendered.
4.1 The refund of the EOI amount (minus Platform Fee) is the responsibility of the Developer to whom the funds were transferred. Search Zero facilitates the cancellation request and communicates it to the Developer, but does not control the Developer's internal refund processing.
4.2 Search Zero will make reasonable efforts to ensure the Developer processes the refund within the stated timeline. However, Search Zero shall not be liable for any delay caused by the Developer in processing the refund.
4.3 If the Developer fails to process the refund within 30 business days of the cancellation request, Search Zero will escalate the matter and assist the User in pursuing the refund. Users may also approach the relevant consumer forum or RERA authority.
5.1 Cancellation requests made after the 90-day window are not covered by Search Zero's refund guarantee.
5.2 Such cancellations shall be governed by the Developer's standard cancellation and refund policy, the terms of the Agreement for Sale (if executed), and applicable provisions of RERA.
5.3 Search Zero will facilitate communication between the User and the Developer but shall not be liable for refunds or deductions beyond the 90-day guarantee period.
6.1 If the Developer is unable to allot the selected Unit to the User (due to inventory issues, regulatory reasons, or any other cause), the User shall be entitled to a full refund of the entire EOI amount, including the Platform Fee.
6.2 In such cases, the Developer shall refund the User's EOI amount and reimburse the Platform Fee to Search Zero separately.
6.3 Search Zero will process such refunds on a priority basis within 15 business days of confirmation of non-allotment.
7.1 The Developer reserves the right to cancel or reject an EOI at its discretion. In such cases, the full EOI amount (including Platform Fee) shall be refunded to the User.
7.2 Search Zero will notify the User within 3 business days of receiving a cancellation notice from the Developer.
8.1 Refunds will be processed to the original payment method used for the EOI transaction (credit card, debit card, net banking, UPI, or wallet).
8.2 Refund processing timelines after initiation:
(a) UPI: 3 to 5 business days
(b) Debit Card / Net Banking: 5 to 7 business days
(c) Credit Card: 7 to 10 business days
(d) Wallet: 3 to 5 business days
8.3 Actual credit to the User's account may take additional time depending on the User's bank or financial institution.
9. Failed or Duplicate Transactions
9.1 If a payment is debited from the User's account but the EOI is not confirmed on the Platform (due to network issues, gateway timeout, or technical failure), the amount will be automatically refunded within 5 to 7 business days.
9.2 In case of duplicate transactions (multiple debits for the same EOI), the duplicate amount will be refunded within 5 to 7 business days upon detection or upon the User reporting it to info@searchzero.co.in.
10.1 If the Developer changes the price, specifications, or layout of the Unit after the EOI has been submitted, and the User does not wish to proceed at the revised terms, the User may cancel the EOI and receive a full refund (including Platform Fee).
11.1 Search Zero shall not be liable for any delay in processing refunds or cancellations due to events beyond its reasonable control, including but not limited to natural disasters, government actions, regulatory changes, banking system failures, or pandemicrelated disruptions.
For all refund and cancellation requests:
Email: info@searchzero.co.in
Subject line: "EOI Cancellation Request - [Your EOI Reference Number]"
Include: Full name, registered phone number, EOI reference number, unit details, and reason for cancellation (optional).
Address: 12, HAL Old Airport Rd, Domlur I Stage, 1st Stage, Bengaluru, Karnataka 560071